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BIKE HIRE AGREEMENT

Gippsland Holidays – Booking Terms & Conditions

ABN: 85 858 212 417

Introduction

By proceeding with a booking or participating in any hire activity provided by Gippsland Holidays, you acknowledge and agree to the following Terms & Conditions.

These terms apply to all equipment hire, including e-scooters, kayaks, pedal boats, bicycles, and lawn games.

Gippsland Holidays includes its owners, employees, contractors, and agents.

Bookings & Payment

All bookings must be secured at the time of reservation. This may be completed by:

  • Full payment via our online booking system, or
  • Providing valid payment details

Bookings are not confirmed until payment or valid card details are received.

Gippsland Holidays reserves the right to cancel any unconfirmed bookings without notice.

All same-day bookings must be paid in full at the time of booking and are subject to availability.

Cancellations & No-Shows

Cancellations must be made prior to the scheduled booking time:

  • More than 24 hours notice: Full refund (excluding payment processing fees)
  • 12–24 hours notice: 50% refund (excluding fees)
  • Less than 12 hours notice or failure to attend: No refund

Failure to arrive at the scheduled time will be treated as a no-show and the full booking amount will be forfeited.

Late Arrivals

Late arrivals may result in a reduced hire time or cancellation of the booking at the discretion of Gippsland Holidays.

No refunds will be provided for late arrivals.

Weather & Safety

Conditions around the Gippsland Lakes can change quickly, particularly with wind and weather.

For safety reasons, Gippsland Holidays reserves the right to:

  • Delay, cancel, or terminate any booking or activity
  • Refuse or recall equipment at any time

These decisions are made as part of our duty of care and are final.

Responsibility for Equipment

All equipment remains your responsibility for the duration of the hire period.

You agree to:

  • Return equipment in the same condition it was received
  • Use equipment only for its intended purpose
  • Take reasonable care at all times

Any loss, theft, or damage may result in additional charges.

Safety Requirements

All participants must:

  • Follow all instructions provided by staff
  • Use supplied safety equipment (including helmets and PFDs where applicable)
  • Not be under the influence of drugs or alcohol
  • Supervise any children in their care

Participation is at your own risk.

Water-Based Activities (Kayaks & Pedal Boats)

Water-based activities carry inherent and changing risks.

By participating, you acknowledge that:

  • Weather and water conditions can change rapidly
  • There is a risk of capsizing, falling into the water, or injury
  • External environmental factors may impact safety

You must:

  • Wear a Personal Floatation Device (PFD) at all times
  • Remain within designated safe areas (no open water)

Gippsland Holidays may stop or cancel water activities at any time if conditions are deemed unsafe.

Activity-Specific Conditions

E-Scooters

  • Minimum age: 16 years
  • Helmets must be worn at all times
  • Must comply with Victorian road rules
  • No passengers permitted
  • No riding under the influence

Kayaks

  • Must remain within designated safe areas
  • Not permitted in open water

Pedal Boats

  • Maximum of 2 adults and 1 small child under 6 years of age per session
  • Maximum combined weight: 200kg
  • Not permitted in open water

Bicycles

  • Helmets must be worn at all times

Lawn Games

  • Must be used only at the agreed location
  • Must not be relocated or misused

Risk Acknowledgement

You acknowledge that all activities involve inherent risks, including but not limited to:

  • Personal injury or death
  • Equipment failure
  • Environmental hazards
  • Actions of other participants or third parties

These risks may arise from foreseeable or unforeseeable circumstances.

Liability Waiver & Indemnity

To the fullest extent permitted by law, you:

  • Assume all risks associated with participation
  • Release and discharge Gippsland Holidays from all liability
  • Indemnify Gippsland Holidays against any claims, damages, losses, or expenses

This includes any injury, damage, or loss arising from:

  • Use of equipment
  • Participation in activities
  • Breach of these Terms & Conditions

Damage, Loss & Additional Charges

You agree to:

  • Pay for any damage, loss, or theft of equipment
  • Cover any additional costs including cleaning, repairs, or late returns

Additional charges may be invoiced and must be paid within the specified timeframe.

Force Majeure

Gippsland Holidays is not liable for cancellations, delays, or changes due to:

  • Weather conditions
  • Safety concerns
  • Events beyond our control

Legal Conditions

  • This agreement is governed by the laws of Victoria, Australia
  • If any provision is deemed invalid, the remaining provisions remain enforceable
  • This agreement represents the entire agreement between parties
  • To the extent permitted by law, the supply of recreational services under this agreement is subject to the provisions of section 139A of the Australian Consumer Law, and you agree that where those provisions apply, liability for personal injury (including death) arising from the supply of recreational services is excluded to the maximum extent permitted by law. You acknowledge and agree that participation in all activities is at your own risk.

Acceptance of Terms

By proceeding with a booking, you confirm that you:

  • Have read and understood these Terms & Conditions
  • Agree to be bound by them
  • Accept all risks associated with the activity