Website Privacy Policy
Gippsland Holidays
We respect your privacy and are committed to protecting your personal information while you plan and enjoy your stay with us.
Thank you for visiting the Gippsland Holidays website. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website:
www.gippslandholidays.com.au
This policy is in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Your access to and use of this site is conditional on your acceptance of this Privacy Policy.
We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page.
What personal information do we collect?
“Personal Information” means information or an opinion about an individual whose identity is apparent or can reasonably be ascertained.
We may collect personal information including:
- Guest names
- Contact details (phone number, email, address)
- Identification details (where required)
- Payment details
- Booking and stay history
- Preferences relevant to your stay
We collect this information when you:
- Make a booking
- Contact us via our website, email, or phone
- Use our services
We use secure third-party systems to manage bookings, guest communication, and property access.
Access codes and entry data may be generated and stored securely for the purpose of managing your stay.
Why do we collect your information?
We collect personal information to:
- Process and manage your booking
- Communicate with you regarding your stay
- Provide customer support
- Improve our services and guest experience
- Meet legal and regulatory obligations
We will only collect the information necessary to deliver these services.
Payments & Third-Party Providers
Payments are securely processed using trusted third-party providers, including Stripe and Square.
Some third-party providers we use (such as booking systems, payment gateways, and communication platforms) may store or process data outside Australia.
We take reasonable steps to ensure these providers handle your information securely and in accordance with applicable privacy laws.
Marketing Communications
We will only send marketing communications where you have opted in or where permitted by law.
You may unsubscribe from marketing communications at any time using the link provided or by contacting us directly.
Website Usage & Cookies
When you visit our website, we may automatically collect certain information, including:
- Your browser type and device
- Pages visited and time spent on the site
- Referring websites
We use cookies and similar technologies to:
- Improve website functionality
- Analyse website performance and usage
- Support marketing and advertising efforts
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how the website functions.
How do we store and protect your information?
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Your information is stored in secure systems and only accessed by authorised personnel or trusted service providers.
We retain personal information only as long as necessary for operational, legal, and accounting purposes.
In the event of a data breach, we will take reasonable steps to investigate and notify affected individuals where required.
Disclosure of Personal Information
Your personal information may be disclosed to:
- Our staff and contractors
- Payment processors (Stripe, Square)
- Booking and property management systems
- Service providers assisting in delivering our services
We will not disclose your personal information to third parties for unrelated purposes without your consent, unless required by law.
Accessing and correcting your information
You may request access to the personal information we hold about you and request corrections if needed.
We rely on the accuracy of the information you provide. If any details are incorrect or outdated, please contact us so we can update them.
Social Media
We may interact with you via social media platforms. Any information shared through these platforms is subject to the privacy policies of those platforms.
Links to other websites
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
Privacy Concerns or Complaints
If you have any concerns about how your personal information is handled, please contact us.
If your concern is not resolved, you may contact the Office of the Australian Information Commissioner (OAIC).
Contact Us
Gippsland Holidays
📧 info@gippslandholidays.com.au
📞 (03) 5107 9760